The Customer Accounts Department of NetValue is dedicated to the accurate and timely processing of client invoices and payments, and communicating with customers regarding such. We will make reasonable effort to ensure that you are invoiced correctly each month for the services you have used and at the prices you expect.
It is your responsibility to provide us with current and accurate contact information for billing purposes.
In return for access to our service, you agree to pay the specified subscription and other charges.
If at any time you have a question about a particular service or amount, we urge you to contact us before the due date. We will promptly investigate the situation and contact you with any findings and adjustments. Adjustments to invoices will appear on a credit note or following invoice.
Questions regarding invoices must be raised within 60 days. After 60 days the invoice shall be considered accurate.
A notice will be emailed to you prior to payment for your service falling due.
Payment is expected by the due date or the date upon which we respond to any invoice query; whichever is later. If the account is not paid by the due date your account will be automatically suspended. NetValue strives to have a reasonable, reliable and responsible relationship with you at all times. If at anytime you have difficulty making a payment on time, please contact us to let us know when payment can be expected. If we do not hear from you then accounts with an unpaid balance will be suspended. While we will send you notice, via email or post, prior to suspension, an account may be suspended without notice. At this point, a $20.00 reactivation fee may be applied. If we still do not hear from you or receive payment after being suspended, the account may be sent to NetValue’s debt collection agency.
You also agree to pay our reasonable costs incurred in recovering outstanding amounts from you including debt collection and legal fees.
Where total debt collection agency costs, legal and other costs arising from collection of any amount owing by you exceed the debt collection fee charged, you agree that our debt collection agent is also entitled to recover those additional costs from you.
You agree to give us not less than 30 days written notice that your account is no longer required. Until we receive this notice you are responsible for anything done with the services to which you have subscribed. Any charges incurred through the use of those services are payable by you whether you authorised them or not.